Telephone technology is constantly upgrading. Some big infrastructure changes like moving from landline to mobile and the shift from traditional phones to VoIP has taken place. These infrastructure changes have led to various functional changes as well. Getting the right business telephone system is of utter importance, as this is going to contribute to the success of the business. The phone system should be flexible enough to handle the different functionalities in order to provide better services to the customers and the clients. Destiny Business Solutions Ltd. offers excellent Home And Business Phones with attractive price plans.
Here are some of the features you need to have in a business phone.
Find Me/ Follow Me: When you receive an Email, you can log into your account from multiple devices connected to the Internet like laptops, PC, mobile phone, and tablets. Similarly, the Find Me/Follow Me feature makes this functionality available for phone calls. Phone calls are going to happen in real time, so you can set the devices to receive the call. For instance, you can set the order: Office line-cellphone-coworker-voicemail. Sales oriented businesses such as insurance agencies, real estate agencies, and investment businesses are going to love this feature.
Add new extensions: Traditional phone lines need a wire to connect them to the network. If you wish to add a new line, then you will have to incorporate a brand new physical line. This is costly and extremely inconvenient. The latest VoIP technologies connect to computer networks. They can even run as software on a computer. The number of lines can be added by bandwidth. It is not a physical thing but a virtual commodity. No physical hardware changes will be required.
Integration with CRM: When the phone system integrates with the CRM or other business applications, you get features such as screen pop for caller ID, access call settings, click-to-call, and many other features.
Administrator portal: The phone systems come with a web-based administrator portal. This helps in managing their communication system without paying the heavy charge. The admin can log into the portal from any location to modify call routing, password reset etc. You will not have to submit a ticket and wait for them to make the changes.
Video Calling: Integrated video calling feature will allow easy face-to-face communication between clients and the employees or with the customers. This happens with the help of voice and video-enabled HD voice phones and a desktop screen. All businesses these days are using some type of video calling solution.
Group Directory: With this feature, you can search for saved contacts from the handset. This makes it quick and easy to find contacts, save contacts, and make calls. It is a valuable tool to increase the efficiency.
Speed Dial and last number redial: You will always find business telephone systems with a speed dial feature. Frequently contacted numbers can be stored in a separate list and a redial button to dial the last number.
Call recording: It is a great feature for business telephone systems. The employees can hear how they sound to the callers and thus, is a great way to train the employees who are into calling and sales. It is a great addition for stockbroking firms and companies involved in verbal communication. It is also illegal to record a call without giving the caller prior information. So you need to send the message “This call is being recorded for training purposes.”
Warranties and guarantees: Phone telephone system is a huge business investment. Therefore, you need to ensure that it comes with a warranty and guarantee. You need to verify that the company not just provides installation but also post-installation support and services. For peace of mind, you can go for a maintenance agreement.
Are you looking for home and business phones? Head over to Destiny Business Solutions Ltd. for innovative, reliable, affordable, and flexible phone systems. They offer all business features in their phone systems at attractive price plans. You will also get access to customer service portal, where you will have full control over your phone system.
Destiny Business Solution Limited 